We aim to despatch within 48 hours by Royal Mail first class or UPS. At busy times it may take longer to despatch your order. Royal Mail & UPS may also experience delays at busy times which could affect your order.
UPS is tracked, and you will receive updates from UPS. Royal mail is not tracked, but offers excellent value for smaller items. You can now enter as many delivery names and addresses as you like and save them to your account.
We send your orders out by UPS and Royal Mail five days a week. We will email you with tracking information for your UPS deliveries, for which a signature may be required. If you wish to return an item and want proof of delivery, please use Recorded Delivery, rather than Special Delivery but please check with us first before you return anything: a photo of a breakage, for example, is usually good enough for us!
Within the UK, you can expect delivery within 7 working days.
International orders may take a little longer. Some orders may incure local import duty and taxes which are payable before delivery. We can not be held responsible for these charges.
Please note: The price charged for delivery of any item includes the cost of postage, packaging materials and order processing costs and the postage price seen on the package is only a part of these costs.